User Information and Privacy Policy

1. Privacy Policy

As Rolpa Bilişim Pazarlama Yönetim Sistemleri, we value the privacy of Battlestrike Mobile users. This section explains what data we collect when you use the Site or the mobile game, how we use this data, and how we protect it.

Data Collected

The following types of data may be processed during your use of the game and Site:

• IP address
• Browser and device information (operating system, screen resolution, etc.)
• Visit time, session duration, and page view statistics
• In-game username and profile information (if applicable)
• Name, surname, e-mail address, and messages sent via the contact form
• Limited information regarding transaction records made through the in-game store (order number, type of product purchased, amount, date, etc.)
• Anonymous statistics and performance reports from application stores (Google Play Store / Apple App Store)

Purposes of Data Use

Collected data is used for the following purposes, including but not limited to:

• Communicating with the user and responding to support requests
• Monitoring and improving game and Site performance
• Bug tracking, security, and prevention of abuse
• Keeping in-game purchase records and protecting user rights
• Statistical analysis and reporting
• Fulfilling our legal obligations

Data Sharing

Your personal data will not be shared with any second, third, or other natural or legal persons, except in the following cases:

• Legal obligation and formal request by official authorities in accordance with the law
• Transactions based on the user's explicit consent
• Technical integrations with our service providers (server hosting, e-mail services, bug tracking, analysis, app stores, etc.). These providers process your data only for specified purposes and under confidentiality obligations.
• Since our services are conducted through server and service providers, your personal data may be stored on servers located domestically or abroad; in this case, technical and administrative measures are taken in accordance with relevant data protection laws (KVKK/GDPR).

2. Terms of Use

All content, designs, software, visuals, and texts offered through Battlestrike Mobile and the Site are protected by relevant legislation and intellectual property provisions.

• Unauthorized copying, reproduction, distribution, or commercial use of content is prohibited.
• The user undertakes to use the game and Site in accordance with applicable legislation, general morality, and honesty rules.
• Accounts found to be cheating, abusing vulnerabilities, or using offensive/criminal usernames or chat content may be restricted partially or completely without warning.
• Any behavior that adversely affects server integrity, game balance, or the experience of other users is prohibited.
• Users under the age of 18 must perform all transactions, including in-game purchases, with the knowledge and consent of their parents/guardians.

3. Cookie Policy

Cookies are used to personalize the Site experience, increase performance, and benefit from analysis services. You can always change your preference for rejecting or receiving warnings about cookies through your browser settings.

Types of Cookies

• Mandatory Cookies: Necessary for session management, security, and basic site functionality.
• Performance Cookies: Used for visit analysis and measuring user behavior (e.g., time spent on pages).
• Advertising and Targeting Cookies: May be used to show interest-based content and advertisements.

7. In-Game Store and Payment Terms

All in-game purchases for Battlestrike Mobile are carried out exclusively through the respective mobile app stores (Google Play Store and Apple App Store). No direct payments are processed through the battlestrike.co website.

7.1. Digital Content and In-Game Items

• Purchased products are digital content and do not require physical delivery.
• Items like in-game currency, skins, or upgrade packs are defined to your game account after the purchase transaction in the app store.
• Account security (not sharing passwords, device security, etc.) is the user's responsibility.

7.2. Payment System and Card Information

Rolpa Bilişim does not see or store your credit card number, CVV, or other sensitive payment information. Payments are handled entirely by Google and Apple's secure infrastructure.

7.3. Cancellation and Refund Policy

Since products purchased from the Battlestrike Mobile in-game store are online digital content delivered instantly, as a rule, cancellations and refunds are not provided.

• For technical errors or double-billing, please contact both us and the respective app store support channels.
• Refund processes are subject to the policies of the Google Play Store and Apple App Store.

8. Data Deletion Policy

Users have the right to request the deletion or anonymization of their personal data within the framework of relevant legislation.

• You can send your request, along with information/documents verifying your identity, to destek@battlestrike.co.
• Your applications will be evaluated within legal timeframes.